Complaints

At PAL Music Therapy, we strive to provide the best possible service—but we recognise that sometimes things don’t go as expected. Whether it’s a concern about the service you’ve received or something just doesn’t feel right, we want to hear from you.

If you have a complaint, please get in touch with us. We’ll take your concerns seriously and investigate thoroughly. You’ll receive both a written and verbal response, and we aim to resolve all complaints within 10 working days (and no later than 20). If you’re still not satisfied with the outcome, you may be entitled to further review or to contact the Local Government Ombudsman for an independent investigation.

Our complaints form can be found here. Once filled out, please email it to us with the details given below. For our full complaints procedure, please visit the Policies section under the About tab on our website.

You can reach us via phone, email, or through our website:

Phone: +44 (0)7405 857402

Email: complaints@palmusictherapy.com

Website: www.palmusictherapy.com/general-enquiry

If you’re not happy with how we’ve handled your complaint, you can escalate it to the Local Government Ombudsman, an independent body that reviews unresolved complaints. You can contact them directly at www.lgo.org.uk, although they usually expect you to have completed our complaints process first.